Frequently asked questions

Here you can find instructions for getting started and help with the most frequently questions.
After registration you will receive an email with an activation link which you must click in order to activate your account. If you have not clicked this link, please search for this email in your inbox or in your spam filter. If you simply forgot your password, you can request a new password.
You can switch off your module in the “Trap overview” by clicking the “ON/OFF” button next to the name of the module. The next time the module reports to the server, it will be commanded to shut down. Keep in mind, that once the module is shut down, it will not work again until you have 1) Switched it on in the trap overview AND 2) Activated it with a magnet (any kind of activity will do).
There can be several reasons why an SMS is not received, such as network failure, low account balance, and failure because of low battery. In other cases the reason can be that a module is not awake to send the SMS. In case of an alarm event, the SMS is always sent, but the daily status SMS is sometimes not sent. The MinkPolice server will wait for all of your modules to send a status report at the expected time, and then it will send you an email status notification. The SMS is always sent from the last of your modules which reports the expected “I'm alive-message.” If one module is not communicating as expected, then it cannot send the status SMS. One hour after the expected wake up time, the MinkPolice server will send an email with a warning about “No communication.” At the next consecutive expected status report, the SMS will be sent from another module. Note that emails are always sent.
The MinkPolice server will wait for all of your modules to send a status report, and then it will send you a notification. If one module for some reason does not report on time, the server will wait up to one hour for this last module to report before sending you a notification. If a module has not reported within this hour, your notification will inform you about this.
Yes. If a module fails to deliver a report, it will continuously attempt to report to the server until it succeeds. If the module did not report on time, the server will notify you (“No communication with the module”). If the module subsequently successfully reports to the server (for example 1 minute after you were notified that it did not communicate), you will not be notified about this. You can always log into your profile and see the status of your modules.
In principle, any SIM card can be used with the MinkPolice trap monitor. Access Points from all major phone companies are available on the device. Just make sure to follow these points:
  1. Remove SIM pin protection from the SIM card by putting the card in any phone and then going to settings>security>SIM pin (This might differ from phone to phone).
  2. Enable data transfer on your SIM card. This can be done by contacting the SIM card provider.
  3. Choose a plan that charges for data transfer in packages as small as possible. Every server — trap-monitor communication is normally only of the size of about 1 kb. Make sure your SIM card provider does not charge you 100kb or 1mb for every time the trap-monitor communicates.
  4. Contact us if you want to use not one of the major SIM card providers, as we will be able to manually set up the MinkPolice device for the use with other SIM card providers.
If you need a recommendation for a specific SIM card, please contact us at support[at]minkpolice.com
If you have any further questions or feedback, please send us an email on support[at]minkpolice.com. We normally respond within 24 hours.